Лидерство без вранья. Почему не стоит верить историям успеха

15

Charlotte Rayner, “The Incidence of Workplace Bullying,” Journal of Community and Applied Social Psychology 7, no. 3 (июнь 1997): 199–208.

16

Lyn Quine, “Workplace Bullying in NHS Community Trust: Staff Questionnaire Survey,” British Medical Journal 318, no. 7178 (январь 1999): 228–32.

17

Lyn Quine, “Workplace Bullying in Nurses,” Journal of Health Psychology 6, no. 1 (январь 2001): 73–84.

18

Christine M. Pearson, Christine L. Porath, “On the Nature, Consequences, and Remedies of Workplace Incivility: No Time for ‘Nice’? Think Again,” The Academy of Management Executive 19, no. 1 (февраль 2005): 7–18.

19

Там же, 7.

20

Susan Adams, “Americans Are Starting to Hate Their Jobs Less, Study Shows,” Forbes, 28 июня 2012 г., www.forbes.com/sites/susanadams/2012/06/28/americans-are-starting-to-hate-their-jobs-less-study-shows/

21

Susan Adams, “New Survey: Majority of Employees Dissatisfied,” Forbes, 18 мая 2012 г., www.forbes.com/sites/susanadams/2012/05/18/new-survey-majority-of-employees-dissatisfied

22

State of the American Workplace: Employee Engagement Insights for U. S. Business Leaders (Lincoln, NE: Gallup, 2012).

23

Steve Crabtree, “Worldwide, 13 % of Employees Are Engaged at Work,” Gallup, 8 октября 2013 г., www.gallup.com/pol/165269/worldwide-employees-engaged-at-work/

24

Cited in Mark Crowley, “Gallup’s Workplace Jedi on How to Fix Our Employee Engagement Problem,” Fast Company, 4 июня 2013.

25

Xu Jia-ni, Yu De-hua, Li Jian-gang, “The Mediating Effects of Psychological Empowerment on Leadership Style and Employee Satisfaction in Hospitals,” in 2012 International Conference on Management Science and Engineering, 19th Annual Conference Proceedings (20–22 сентября 2012 г., Даллас, Техас): 1215.

26

S-C Chou, D. P. Boldy, A. H. Lee, “Measuring Job Satisfaction in Residential Aged Care,” International Journal for Quality in Health Care 14, no. 1 (февраль 2002): 49–54.

27

Stina Fransson Sellgren, Goran Ekvall, Goran Tomson, “Leadership Behaviour of Nurse Managers in Relations to Job Satisfaction and Work Climate,” Journal of Nursing Management 16, no. 5 (июль 2008): 579.

28

CEO Succession Practices: 2012 Edition, report #R-1492–12-RR (New York: Conference Board, 2012).

29

Ken Favaro, Per-Ola Karlsson, Gary Neilson, CEO Succession Report: 12th Annual Global CEO Succession Study (New York: Booz and Company, 2012).

30

Bill Gentry, “Derailment: How Successful Leaders Avoid It,” in The ASTD Leadership Handbook, ed. Elaine Biech (Washington, DC: ASTD Press, 2010): 312.