Name: Designing the Customer-Centric Organization
Rating: 5 (1 reviews)
Author: Автор не определен
ISBN: 9780787979584

Designing the Customer-Centric Organization offers todayâ??s business leaders a comprehensive customer-centric organizational model that clearly shows how to put in place an infrastructure that is organized around the demands of the customer. Written by Jay Galbraith (the foremost expert in the field of organizational design), this important book includes a tool that will help determine how customer-centric an organization is- light-level, medium-level, complete-level, or high-level- and it shows how to ascertain the appropriate level for a particular institution. Once the groundwork has been established, the author offers guidance for the process of implementing a customer-centric system throughout an organization. Designing the Customer-Centric Organization includes vital information about structure, management processes, reward and management systems, and people practices.

Designing the Customer-Centric Organization

зарубежная деловая литература

управление бизнесом

Известия Московского Сельскохозяйственного института. Том 11

Три чина присяг

The Responsible Administrator

На славном посту (1860-1900). Литературный сборник, посвященный Н.К.Михайловскому

Журнал Министерства народного просвещения. Том 320

Историческая библиотека. Том 5

Последовательный курс игры на фортепиано. Беглость. 25 прогрессивных этюдов среднего уровня. Соч. 20

Lada Granta 2190 с двигателем 1,6. Устройство, обслуживание, диагностика, ремонт. Иллюстрированное руководство

Полная версия:

Designing the Customer-Centric Organization