From a dream to a happy customer. How to create a park of incredible emotions (Антон Сергеевич Ковалев)

Описание книги:

The book «From a dream to a happy customer» is a guide to action for those who have the desire to move forward in the entertainment industry. Its author is Anton Kovalev, General Director of the Belgorod Aquapark «Lazurny», Candidate of economic sciences, expert in the field of competent, effective management and lean manufacturing in the entertainment industry, professional trainer. Knowledge and experience allow Anton to develop his own training programs in the field of management, effective management, lean manufacturing. The author has the title of Dragon-trainer for algorithmic language Dragon teaching, as well as the qualification of Lean-trainer of lean manufacturing. This book combines current knowledge and practical experience in the field of entertainment industry facilities construction, reveals important issues of working with the project – from open field to commissioning and subsequent effective functioning. It will help business owners, entrepreneurs, startups to scale their companies, implement their own original projects. Three or four hours of exciting reading will leave not only useful knowledge, but also a variety of positive emotions.