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The spy camera was connected to a special slow motion video recorder. The recording quality was not brilliant but you could certainly tell what was going on, and just as importantly, who was doing what with whom.
The staff turned into a bunch of voyeurs – this was Real Life TV way ahead of its time. On Monday lunchtime we would gather in the staff room. While drinking coffee or tea and eating lunch we would put the tape on fast forward search and stop it if anything interesting happened. We were rarely disappointed. One pair of young lovers used the place for sex every weekend – if they came into the branch during normal hours the counter staff would spontaneously start to sing “Some enchanted evening, I will shag my true love…” Their exhibitions only ceased when they were cautioned by the police.
Once when we were watching the tape, Julie (one of the typists) recognized her brother in law. He wasn’t alone but accompanied by a young woman obviously dressed for a night on the town. And she wasn’t Julie’s sister. They both looked more than a little tipsy.
“ What the hell is Darren doing in there? He’s supposed to be in Blackpool on a stag party with his mates from work.” she announced. The situation quickly went from bad to worse, when the young woman bent over one of the machines and lifted her skirt up around her waist to reveal a big pale white butt and no underwear. At least she wouldn’t be leaving any knickers behind for the cleaners to find.
Darren unceremoniously dropped his trousers to his knees and began to goose the lady energetically from behind. Full marks for effort but very poor technique I felt. Not so much as a kiss on the cheek.
The recording didn’t include sound but “Yes, yes, oh God no! Yes. Yes!” is pretty easy to lip read. Just in case anybody present was in doubt Gordon came to the rescue. “I think she is saying, “Yes, yes. Oh God no.Yes.Yes,” he said helpfully.
“Do you think she’s checking her account balance?” Andy inquired from everybody watching.
His mate Dave had a bright suggestion: “Perhaps she can’t remember her PIN number and he’s trying to jog her memory.”
This idea had all of us howling with laughter. All of us except Julie anyway.
“I’m going to kill the cheating bastard.” She announced. I believed her too. Julie was a big, big girl.
We didn’t have time to find out if the girl’s memory received a lot of jogging or only a quickie jog, as a furious Julie snatched the tape from the machine and left in tears.
I believe the divorce was uncontested. Judging from Darren`s concept of foreplay, his wife was better off without him.
One delightful morning I arrived at work to be confronted by one of the cleaners, a right old battleaxe called Ingrid. It was difficult to form any sort of working relationship with Ingrid because she was never actually at work. Ingrid was ‘bad with her nerves’. She got stuck into me as soon as I got through the door.
“I’m not cleaning up bloody rabbit shit. Says nothing in my contract about rabbit shit. If I liked cleaning rabbit shit I would get a job in a bleeding pet shop.”
Brilliant, I thought, the daft old cow has lost the plot altogether. Maybe she really is bad with her nerves.
“Have you been putting the vodka on your rice crispies again Ingrid?” I asked. “Run out of milk this morning, did we?”
Before I got a reply some of the girls came over holding six gorgeous fluffy white rabbits.
“Look Sean, look what somebody left in the speedbank machine room last night. If nobody claims them I want two for the kids.”
“Hang on, hang on a minute, I’ve just got in the door and already the day is going pear shaped. Nobody is taking any rabbits anywhere until we check the security tape and find out which cretin forgot he was carrying a box of rabbits. Honestly, do all you people here still have lead water pipes or what? How the hell can you forget you are carrying a box of rabbits?”
That lunchtime we avidly checked the security tape. We ran it through twice and at no time did we see anybody bring in six fluffy white bunny rabbits. It was like they had walked into the speedbank room through a rip in the space-time continuum, from a parallel universe where rabbits use cash machines as a matter of course. There was just no other explanation for how they got there.
I tell you what was funny though. It was absolutely hilarious watching a couple of drunks reaction to six little bunny rabbits gambling about their feet while they were trying to use the cash machines at four o’clock in the morning. You could tell they were convinced they had the DT`s. The cleaner was right to be upset about the rabbits. They might have been fluffy and cute but they could shit for England – it was all over the place.
Truly you could make a movie about the stuff captured by our security camera, but that is not the purpose of this book. Its purpose is to educate the novice small business traveler in the ways of a nasty dangerous planet. Go on then, I will tell you one more tale before I move on to describe the next dump I worked at.
This was pure Buster Keaton. We were watching the tape one lunchtime because the cleaners had complained that somebody had superglued a leather jacket to the front of one of the cash dispensers and they could not get it off for love nor money.
At one point in the recording we noticed four or five youths enter the lobby joking around. They didn’t use the machines, but one of them took a small tube from his pocket and spread something all around one of the cash machines. They all laughed like it was the funniest thing ever and left.
Ten minutes later another customer came in, drunk as a soggy mop. It took him about eight attempts to swipe card the door open. When he staggered into the room he was absolutely legless, doing the One-Man Whiskey Tango. You’ve seen it surely. The drunk is totally unable to move his left leg, which appears to be nailed to the floor, while his right leg vainly attempts to make progress forward in a sort of crescent motion. His torso swaying precariously in all directions. The One-Man Whiskey Tango.
Eventually he made it across the room and slumped against one of the machines. He managed to get his card into the slot and actually remember and key in his PIN number, luckily without any help from Darren. So far so good. Both arms were supporting his weight by leaning against the machine as he waited for his card and the money. The money arrived but he couldn’t take it. His arms had been superglued to the sides of the screen and he could not move them.
His frustration turned to rage when the machine sucked the cash back in because he hadn’t taken it in the required twenty seconds – a standard security feature. Hey come on, if the customers can forget a box of rabbits you have to admit it is not inconceivable that they might forget the money they just asked for either. I’m pretty sure that it’s down to the lead water pipes but I remain open to other explanations.
The poor drunk tried everything to get free – trying to throw himself towards the wall, contorting his body in directions only a drunk would think might be helpful. At one point he was so twisted up he was strangling himself. Eventually, like Harold Houdini escaping from handcuffs and restraints, he managed to actually climb out of the jacket and ended up sat on the floor breathing heavily. He stood up and aimed a vicious kick at the machine, missed and ended up sat on his bum again. He left on his hands and knees, covered in sweat. No card, no money, no coat. God it was funny to watch. Wish it had been in colour instead of black and white.
Back when McFier had been really driving me to distraction, our branch had received a visit from a personnel officer with Regional Control. He was in charge of staff levels and transfers and interviewed everybody because Head Office had become so concerned at the hours we were working. Which roughly translated means they had become most unhappy about the overtime they were having to pay for.
Anyway I told this guy that I would like a move to the Northwest so that I could be closer to my family and friends. “ The bank is your family,” the smarmy bastard told me. “Do we run any orphanages that I could transfer to,” I asked him. I don’t think it went down well.
Three years later I received a notification that I was being transferred to Manchester branch, perfectly placed for where I wanted to be. Happy? You bet I was. My house went up for sale the same day. Then the boot came in. I received a memo saying that as I had requested the move (back in the eons of time) the bank would not fund the removal expenses. I was not a happy camper. I accepted the move and immediately started applying for other jobs. Unfortunately Northern England was trying to get over the effects of the miners strike. Job opportunities were thin on the ground.
Imagine my surprise when I arrived at the new branch to discover I really, really liked it. All the staff here were friendly and nice. They and the manager went out of their way to welcome me and help me fit in. Even the customers were good fun. A couple of nightclub owners banked with us and anytime the staff decided to have a night on the town (pretty much every weekend) we would be treated royally – no queuing to get in, best seats in the house.
Even though he was a fully paid up member of The Lodge, the new boss was a great bloke. I had been there for a couple of months when he called me into his office for a chat.
“Fancy a drink,” he asked.
“Is the Pope a Catholic,” I replied. He poured both of us a generous shot of Famous Grouse.
“So how is it going then?”
“Fine. I `m very happy here. Everybody has been great with me.”
“Yes. Nice people round here,” he agreed. “ You know I wasn’t looking forward to having you here when I first read your file. Who on earth have you upset? You are nothing like the person described in your file.”
He read out a couple of excerpts for me. I would have sued if he had given me a copy.
I told him that I had been applying for other jobs because I was so unhappy at how I had been treated, but he urged me to reconsider. “Don’t let the bastards grind you down,” he advised me. “ You have just been unlucky with some of the people you’ve worked under. Give it a chance and see what happens.”
So I gave it another chance and settled happily into life in Manchester.
For the first time in six years I no longer suffered from the dreaded PMT on Sunday evenings and thoroughly enjoyed my time at work. The boss was disgusted at the refusal of Head Office to fund my removal expenses and made sure that I was given every opportunity to earn extra money from travel expenses for relief work at other branches and bad debt visits. As I said, I found him to be a very decent bloke.
Having said that, it was while I was working here that I got arrested. There was a clever fraud being conducted that it took the police and us ages to catch on to. Customers would come in to complain that they had tried to withdraw cash from the hole-in –the-wall machine but the money didn’t come out. Later when we checked the computer records they showed that the money had been taken. We were baffled as to what was going on. Head Office insisted that the system was foolproof, the customers insisted that they didn’t get the money and we were piggy in the middle taking all the flak.
The only clue we noticed was the pattern. Always it happened on Thursday or Friday lunchtime, when there was a big queue for the cash machine and customers were drawing out large amounts for the weekend.
We contacted the police and they told us about a scam they had heard of which could well be our problem. Very clever is this. It involves two crooks in the queue either side of the intended victim. The first crook pretends to use the machine but in fact he is actually sticking a piece of black card over the hole where the money comes out.
Then he stands to one side and allows the genuine customer to order cash. The cash can’t come out because it is blocked by the piece of card, which cannot be seen by anybody over three feet tall. Then crook number one tells the victim that his money didn’t come out either and suggests that they both go inside to complain. This allows crook number two to remove the card, take the money and saunter off to pick out another victim. Told you it was clever.
The police promised to put some plain clothes officers in the area to keep an eye on things and hopefully catch the crooks red handed.
One Thursday lunchtime I was just going out of the door of the branch to buy a sandwich when a customer I knew stopped me to complain that the cash machine had kept his money. I dashed out hoping to catch crook number two, reached for the cash dispensing hole in case the card was still in place, and was promptly smacked hard against the wall face first. My arms were wrenched sharply up my back and handcuffs snapped shut around my wrists.
“You’re nicked,” shouted a triumphant voice.
Funny that. I was under the impression that the British police were supposed to go through all that “Anything you say can and may be used in evidence against you…” crap. No. I just got the phrase ‘you’re nicked’ and my face scraped along the wall until the officer was satisfied that the top two layers of skin had come off.
“I’m the managers assistant. Let go of me you bleeding fuckwit!” In the circumstances I thought I showed a great deal of restraint in my choice of language.
The officer looked at the people in the queue, still scraping my face across the wall.
“He’s not is he?” The people in the queue mostly nodded that he had indeed just assaulted the manager’s assistant. “ Oh fuck,” he said. At least he stopped mutilating my face with the brick wall.
Luckily his boss quickly arrived on the scene. He apologized and instructed the officer with the fridge temperature IQ to release me immediately. The customer was able to give a good description of crook number one and the crime team was arrested later that day doing another bank on the other side of town.
I really enjoyed working in this place – the atmosphere was just so friendly and the customers were lovely. At Christmas we received lots of gifts: bottles of wine and spirits; boxes of chocolates and the like. We got loads and toads of greeting cards. All the banks closed at lunchtime on Christmas Eve and we had a bit of a party together and raffled off the presents so that everybody took something home. All the other places I had worked in the managers had kept the gifts for themselves.
For the first time I was receiving top grade appraisals!
All good things come to an end as they say. The boss had been singing my praises to the new Personnel Controller for the region, and he had listened. I received a promotion and a move to the biggest branch in the region. It was just thirty minutes drive away, so at least this time I didn’t have to move house.
Then two things happened in quick succession to convince me that I really didn’t want to work for this company any longer.
Firstly in a pay deal voted through by senior managers, they got company cars and we junior managers lost our overtime payments. So now I was working longer hours, with more responsibility and a lot more work, but actually taking home less money than before I got promoted. This displeased me greatly.
Secondly I booked a family holiday to Turkey. Unfortunately when we arrived the company announced that it had gone bust. The holiday was a nightmare. The hotel we ended up in was a cockroach farm. I believe the chef later headed Saddam Hussein`s weapons of mass destruction program – if the portions he produced for Saddam were as small as the ones he served to us, no wonder the Americans couldn’t find anything in Iraq. It is the only time I have ever lost weight on holiday. Sad really because Turkey is a beautiful place with lovely people and we had an awful time. The only consolation I had was that I had used my bank credit card to pay for the holiday so I was entitled to a refund from the credit card Company.
Once again my penny-pinching employers did the dirty on me. I applied for a refund the same way any other customer would but heard nothing for weeks. Then my latest boss (another great bloke and emphatically not a Lodge member) called me into his office.
The matter of my refund had been referred very high up indeed for a decision. He had received a phone call to instruct him to tell me as clearly as possible that “one simply does not claim against one’s employer if one expects to have any sort of future in the organization.”
My boss was as livid as I was. If I had just been ‘Joe Public’ the bank would have paid out without batting an eyelid. My stubborn streak took a complete U-turn. Now instead of wanting to prove my first boss wrong, I was determined to do everything in my power to get a different career as soon as possible.
But what line of work to go for? Something else in the finance sector perhaps?
The opportunity came to me from an unexpected source. My father had recently been made redundant when the Company he worked for had closed down one of its subsidiaries in a streamlining operation. Dad knew all the customers and the suppliers, so rather than work for another company, he decided to open his own firm doing what he knew best. He asked me would I be interested in joining him. What the hell, I thought. Can’t be worse than working for a bank now can it?
So I handed in my notice and embarked on a new career. No longer would I be a junior manager in a bank, now I would be… an ice cream man. Well my girlfriend already called me Mister Whippy (Why? Mind your own business) so it seemed kind of appropriate. The world was now my oyster. God help me.
Small business tip:
If you really want to make money, don’t work for a bank – rob it.
And remember to leave the bags of pennies behind or you just might get caught staggering away.
So as I said, dad’s company closed down and it left my dad unemployed and the customers with no supplier. Some of the products dad used to sell were quite unique. Dad had been in the business for over thirty years. He had the recipes for all the products and the contacts for getting the products made.
But he could not do everything himself, man the phone, visit customers, run the bank account, pay bills, deal with the accountant and the dreaded VAT.
So when I joined him we split the workload, dad mainly doing the marketing and selling, me mainly handling the orders and the finances.
It was in the area of financial control that my years in the bank really helped. Many an otherwise sound company has gone bust because they allowed their customers to take too much credit. If you are a good boy and pay your bills on thirty days but you don’t get paid for ninety days or longer, the shortfall each month must come from either your own pocket or from borrowing. Borrowing costs money.
Also it is most important to keep an eye on stock levels and sales, particularly difficult to get the balance right in a seasonal business like ice cream. If you can’t meet demand you miss out on potential profit opportunities. If you overstock, it ties up funds you could use elsewhere or even worse with foodstuffs, they go past the sell by date and have to be destroyed. Or in my case fed to my Irish wolfhounds as a treat.
So we did our best to keep accurate records and try to predict which way the business would go. After our first two years trading we analyzed our progress and came to a disturbing conclusion. Although we were steadily expanding our customer base, the customers were buying less each year; dad had records going back over ten years. There was no mistake. The UK market for our goods was contracting. Perhaps that was why dad’s previous employer had decided to pull the plug on that area of their business.
So we had a chat and decided to try to get into exporting. But where to start?
Our biggest sales were in ice cream powders, which we had made to my father’s recipes. They were easy to use (just add water), easy to transport and had a long shelf life. Ideal products for export.
So we concluded that the country we should target should have a large young population and long hot summers. Long hot winters as well would be a definite plus. Oh yes, we need a country whose population had a disposable income that they might spend on ice cream and not just on trying to avoid malnutrition. So Sudan was out for about the next three hundred years. Saudi Arabia fit the bill though.
So we made an appointment at the local Chamber of Commerce hoping to get some help and advice. We got that and more.
By sheer coincidence they were involved in arranging and supporting a first ever exhibition of British products at a new exhibition center in Dubai, the oil rich desert kingdom on the Arabian Gulf. The exhibition was to be sponsored by the Department of Trade and Industry and they were to cover fifty per cent of the costs of attending by way of a grant. Manchester Chamber of Commerce promised that with the other funding they were trying to raise, the cost to the companies attending would be just spending money. In the end they were unable to make good on this promise, but the opportunity sounded so good that we signed up to go there and then. Three other local companies also agreed to go to Dubai; a famous mint sweet manufacturing concern, a toolmaking company and a company selling saunas. I remember thinking at the time that the sauna company was being a touch optimistic hoping to sell saunas in one of the hottest countries on earth. It didn’t give me any satisfaction when I was proved right.
A lot of preplanning went into the exhibition – having brochures and business cards prepared in Arabic, packing and sending the samples and equipment for the exhibition stand, getting the Commercial Secretary at the Embassy in Dubai to invite potential customers from countries across the region. Making the arrangements really took my life over for several weeks, which effectively meant half our workforce went missing.
To be fair most of the logistics and paperwork were taken care of by a specialist firm appointed by the DTI, with considerable input and assistance from our own Chamber of Commerce. The exhibition was to last five days, with a day either side to set up and then pack away our exhibition stand. All told we would be out of the office for ten days and my brother kindly volunteered to man the phones while we were away.
A couple of days before we were due to leave for Dubai we were invited to a pre-mission briefing at the Chamber, given by a lady with many years experience working in the region.
She was most informative, especially in the area of customs and culture. For instance only use your right hand when greeting someone, eating or drinking. The left hand is considered ‘unclean’ – a bit of a bugger if you happen to be left handed.
She taught us some simple phrases in Arabic: hello, please, thank you, how are you, that sort of thing. She warned us that although Dubai is one of the more progressive regimes in the region, the consumption and sale of alcohol was restricted to hotels and certain licensed bars. If you were caught drunk in public you were likely to be arrested by the religious police and then you would be in deep dinosaur doo doo. The best you could hope for would be a good whipping with a stiff rod in a public square somewhere and a jail term not to exceed the rest of your natural life. It was suggested that we go easy on the falling down water.
She also told us that when an Arab businessman shook hands on a deal you could take it to the bank. That turned out to be a right load of bollocks.
As the event was funded under the auspices of the DTI we were basically told our itinerary for the trip in advance, including which flights and accommodation had been reserved for us.
Our departure date came around at last and my father and I assembled at Manchester airport to catch the shuttle flight to Heathrow along with a team from the Chamber of Commerce and representatives of the other three local companies also exhibiting.
At Heathrow we changed onto an Emirates flight which would take us directly to Dubai. Emirates airlines – what a brilliant company! Loads of legroom on the plane, a choice of meals – all of them actually edible and actually matching their descriptions! They showed some recent blockbuster movies, which I hadn’t got round to seeing at the cinema, and there seemed to be a gorgeous friendly stewardess for every couple of passengers. The service was excellent.
You know those adverts on TV where the busy corporate executive gets on the plane, relaxes in his spacious comfortable seat with the flat screen TV on the seatback facing him, eats a sumptuous meal, and then does a load of work on his laptop (OK. Plays the latest edition of the SIMMs) until he falls asleep. Awakes to a smiling lady serving fresh brewed coffee offering a choice of breakfast. Then he gets off the plane and goes to his high-powered business meeting fresh as a daisy. You know the adverts I am talking about?
Well that is Emirates Airlines even in economy class. Honestly they are brilliant!
With the time difference it was quite late and dark when we arrived at Dubai International airport. There was little fuss getting our bags and us through customs and immigration control. The hotel had sent a courtesy bus to collect us and we soon found ourselves checking in at the Hotel Forte Grand Dubai.
Our party was greeted on arrival by porters dressed in Indian Mogul style white uniforms topped with red turbans. I checked in and followed a porter to my room. The room had every modern convenience you could wish for. A complimentary bottle of red wine and a bowl of fruit stood on the bedside cabinet alongside a welcome note from the hotel management. I lounged in a steaming hot bath for a while, and then helped myself to some bananas washed down with half the bottle of red wine, stretched out on the crisp white sheets of the king sized bed and crashed out. I could get used to this with a bit of effort, I thought before I passed out.
As I said the DTI wanted to keep all the exhibitors together so we had no choice in our hotel accommodation, otherwise we would have chosen someplace a little less ostentatious, shall we say, and a lot cheaper.
Now don’t get me wrong the hotel was wonderful, but you know why it is called the Forte Grand? Because that is roughly how much full English breakfast would cost a family of four – about forty grand. Pounds Sterling my friends. No joke. Let me tell you how I discovered this distressing fact.
My alarm failed to stir me when it rang at eight AM. I woke up late in the morning after a restful sleep. Having missed breakfast I ate some pineapple from the fruit bowl, made myself look presentable and wondered off in search of my father. I found him in the reception area chatting with two other members of our group. They hadn’t been up long either. Funny how taxing on the system sitting in seats and being transported around can actually be.
They were sat in comfortable leather chairs around a low dark wood coffee table. Each time the main door opened a gust of furnace temperature air hit me like a slap across the face. Clearly the others also felt it. One of them proposed that we cool down with a cold beer then share a taxi downtown for a look around. There was plenty of time before we would be allowed into the exhibition hall at 4 O’clock to start setting up our stands.
So we had a bottle each of ‘probably the best lager in the world’ and asked the doorman to hail a taxi. I offered to settle the bill – it was only four small bottles of beer for heaven sake, while the others negotiated a price with the taxi driver. I paid the waiter and was walking out to join the others thinking to myself how reasonable a hotel it was. Eighty pence for a bottle of beer, not too bad at all. I checked my change and redid the mathematics in my head. There must be some mistake. I went back to the waiter.
“Excuse me, there appears to be a mistake with the bill. I ordered four small beers but you charged me for Dom Perignon.”
The waiter, clad in the ubiquitous white suit and red turban, checked the bill.
