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A Random Act of Kindness
A Random Act of Kindness
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A Random Act of Kindness

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‘Goodnight,’ we say in unison.

As she stands, the fur on her cape quivers as if it’s alive – and about to throttle her.

The thought comes into my head with no particular emotion or malice.

My mother goes through the door that leads to the bathroom and bedroom and closes it quite firmly.

‘Was it something I said?’ Lucy asks, surprised.

My father looks at his watch. ‘My word! It is getting awfully late. It’s almost midnight.’ He puts his glass down and stands up.

I stand up, too, and he gives me a hug, a proper hug, and for a moment I feel his soft, shaved cheek against mine.

He says goodnight to Lucy and follows my mother to bed.

‘Insane!’ Lucy whispers thrillingly, widening her eyes at me after he’s gone. ‘Are they always like this?’

I think about it. ‘Actually, yeah.’

‘What has she got against market stalls?’

I shrug and try to laugh it off. ‘She was hoping I’d be a model, like her. And then, as I’m only five foot five, she was happy to settle for me being a fashion designer.’

‘Oh, I get it. You’re not living up to her motherly expectations. “What are your goals, Fern?”’ Lucy says, in an accurate imitation, and adds in her ordinary voice, ‘And that whole Malcolm McDowell thing – what was that all about?’

‘She met him when he was in Caligula,’ I say gloomily. ‘But nothing came of it. That’s my mother. Always hoping for the best and always disappointed.’

We stare at each other for a moment and then for no reason at all, we suddenly start to laugh, muffling it with our fists on our mouths.

‘And the dead butcher bit. Did she think Macbeth actually was a butcher?’

The tears are rolling down my face. ‘Don’t!’

‘“She had so much promise and she’s thrown it all away …”’

‘Stop it!’

‘You know what?’ Lucy says, giggling weakly. ‘You should do stand-up. You’ve got enough material.’

‘I could do stand-up.’

‘That’ll teach her. This could be your Thane of Cawdor moment.’ She wipes her eyes and raises her glass. ‘Happy to help.’ She looks at the time and finishes her drink. ‘I’d better go too, I suppose. Time to take my Night Nurse medicine. I’m incubating a cold.’ To prove it, she sneezes into the elbow of her black dress. Her zips jingle.

‘Bless you,’ I say, dodging out of the way as she checks for damage – I don’t move far enough to be rude but I do try to get far enough away to avoid the germs that might have escaped around her slim arm, because what could be worse than catching a cold at this crucial time in my business career?

(Plenty, as it turns out.)

I see Lucy out into the cool night and she totters up the wooden steps, waving all the way, then curses softly for a few moments outside her front door while she finds her keys.

I lock the door and stand in the now spinning centre of the flat that I live in, with my parents tucked up in the bedroom, my friend safely upstairs.

I wonder if the night will have repercussions. My mother’s very good at keeping a grudge going, but she can only keep it going as long as we’re together and they’re going back in the morning.

I brush my teeth in the kitchen sink then make up the sofa, switch the lights off and wrap myself up in my duvet.

Surprisingly, I sleep well.

LOT 4 (#u310bfc26-b6db-5643-914c-cf5d61edcc81)

A sky-blue silk satin Sixties-style A-line dress with bracelet-length sleeves and feather trim to neckline and cuffs, scalloped knee-length hem, unlabelled.

I wake up next morning wound up tightly in my duvet and all the events of the previous night come tumbling back into my head, starting with the alarming fact that my parents are asleep in my bedroom.

The sun is flickering in my eyes, the light filtered by the lacy green leaves of the tree fern in the garden. The sky is a clear blue and it was a frock of that same pure, uplifting colour that lost me my dream job.

At least I’ve told my parents now, so that’s one problem out of the way.

I’d been dreading telling them – it’s true, my mother’s had many disappointments in her life, not just the fact she ended up marrying my father instead of Malcolm McDowell because she failed to become as famous as Jerry Hall. I’ve disappointed her too, and I’m not sure it’s anything I can put right.

I studied fashion at St Martin’s, but not just to please my mother – I genuinely had ambitions of becoming a fashion designer. Like her, because of her, I’ve always loved clothes. I’ve been buying vintage clothing since my early teens. I enjoyed studying the construction of the pieces as much as wearing them.

But in my final year, compared with my fellow students, I knew that I didn’t have the imagination or the vision to design clothes that were often avant-garde and unwearable for the average person. I lacked the sheer sense of performance that it takes to bring a collection to the catwalk. To be honest, I’d been winging it anyway, because my passion is for clothes that make a person look good. Otherwise, what’s the point? Me, I always choose style over innovation.

After graduating, I spent a few years in fashion sales and I was thrilled when I landed the job as personal stylist in a large department store in Oxford Street.

One of the first things we needed to know about a client was their budget and then we were encouraged to stretch it – although, not all our clients were rich.

There are many reasons why people need help shopping for clothes. These days, people are less confident about their appearance than ever. Sometimes they don’t have the confidence to try something new. Sure, they can choose the labels that also have a line of accessories like beaded bags and matching hats, but although it makes shopping easier, it’s self-defeating in a way. There’s always the risk that someone else is going to show up wearing exactly the same thing and that they’ll both have to spend the whole occasion keeping as far away from each other as possible to avoid looking like middle-aged twins.

Fashions change. Partners aren’t always helpful enough – or patient enough – to give an honest second opinion. After two outfits, a man will say that anything looks great, just so that he can be done with the whole boring business and go home. Friends aren’t always tactful and those who follow trends are the worst. There’s nothing more demoralising than shopping with a fashionista who pushes into the dressing room, tries on the stuff that her friend has just turned down and looks fabulous in everything.

As a personal stylist, my job was to make my clients look in the mirror and see themselves differently. I was supportive, admiring and knowledgeable. For a period of two hours, I was the perfect friend; bringing coffee or prosecco, zipping and unzipping, encouraging them to own the clothes – can you sit in it? Eat in it? Dance in it? And then I’d get them thinking about accessories: bags, shoes, scarves, pendants, fur cuffs, sunglasses – the beautiful final touches that make a look. It was a brilliant feeling to see a woman admiring herself in the mirror with happy disbelief – and keep on looking. For me, that was the ultimate job satisfaction. I discovered I, too, had the ability to see women through their own eyes and boost their confidence by transforming them into someone new.

The client who got me fired was an elderly man shopping for his wife. His name was Kim Aston. He arrived for the two-hour appointment, a neat, slightly built man about my own height, wearing a suit and a bright, multicoloured silk tie. His greying hair was short and swept back from his forehead.

He looked nervously at the glittering chandeliers and the ornate chairs and faced me with a frown. ‘I was just about to leave,’ he said as soon as I introduced myself.

‘Are you in a hurry?’ I asked.

‘No. It’s just that—’ He looked up at the enormous chandelier again as if its blatant, lavish extravagance was putting him off. ‘I didn’t think it was going to be so—’ He shrugged and tailed off.

I smiled understandingly, because I knew what he meant. Our department was ostentatiously luxurious. Cream carpets, mirrors, drapes. We were selling the experience: this is what it’s like to be rich and have a personal shopper, a valet, an attendant, someone to admire you and to make you look the best you can be while you sit back and enjoy it then hand over a credit card at the end. We were selling the promise that all this could be theirs. And for two hours it was theirs to enjoy. But Kim Aston found it intimidating and I could understand that, too.

I said, ‘Would you prefer coffee or tea with your glass of champagne?’

That’s how we did it. We took it for granted that the client would have coffee or tea and a glass of champagne, to relax.

‘Tea, please.’

I tapped in the order on my iPad and led him through to the dressing room where the clothes I’d chosen for his sick wife were hanging.

On the telephone he’d been quite sure of what he wanted. Loose-fitting dresses, elasticated waists, silky fabrics and bright colours – size 14, he thought, or maybe a little bigger. I’d chosen six for his wife that I thought she might like, based on the image I’d built of her, but in the dressing room I realised I’d got it wrong because he looked at my selection anxiously, as if he’d already bought them all on impulse and realised he’d made a terrible mistake.

My colleague Mario carried the tray of drinks in and put it on a gilt, glass-topped table next to the cream velvet and gilt chair.

I handed Mr Aston his glass. There was nothing like a glass of fizz to boost the confidence of a wary shopper.

He held it at eye level and stared through the bubbles as if he were in a dream.

‘You said your wife likes bright colours,’ I said, ‘but if you’d prefer a more muted palette, I do have some things in mind that fulfil your criteria. What do you think of this? It’s silk jersey, very comfortable to wear and not restrictive,’ I said, showing him a red-and-blue Diane von Furstenberg wrap-around dress.

He smiled faintly as if amused. ‘We’ve been married forty-five years,’ he said. ‘It goes by very quickly.’ He looked at me closely. ‘You’re too young to know that yet. It’s all ahead of you, all that potential. For my wife, she’s reached the finish line and she’s having her bottle of water and her banana.’

I laughed, because it was a nice way of putting it.

‘She’s still interested in fashion,’ I said, ‘which is lovely.’

He sighed. ‘I’m not sure that she is interested in fashion. She’s not fashionable,’ he said thoughtfully, sipping his champagne, ‘she wouldn’t enjoy being called that at all. She’s a very practical woman. She’s always had short hair.’ He looked at me as if expecting me to comment favourably on this example of her practicality.

‘It’s often best to stick with a hairstyle that you know suits you,’ I pointed out. ‘Some women have the face for it.’

‘And it dries quickly,’ he said. ‘She has it trimmed every six weeks.’

‘Good! So it keeps its shape.’

He put his drink down and took the dress from me. His face softened. ‘Don’t get me wrong, I like this one,’ he said, worried he’d offended me, holding it up high as if his wife were a tall woman, a woman he was used to looking up to. ‘But no. This isn’t it. It’s rather plain, you see.’

I smiled. I wasn’t done yet. ‘I’ll put it over here,’ I said and then I showed him a shocking-pink shift dress with fluted sleeves that was very pretty.

He studied it for a long time, his face expressionless, and finally he gazed at me doubtfully. ‘Do you try these on yourself?’

‘No. I mean, not unless I’m looking for something personally.’ I let the dress hang. ‘This fabric is very flattering.’

‘You have to wear black, I suppose. All the staff seem to be wearing black. That’s the uniform, is it? Black?’

‘It is, yes.’

He nodded. ‘I’ve noticed that. The trouble with this is the sleeves. See? These sleeves, they don’t seem very practical. They dangle.’ Again, he looked at me quickly. ‘I was thinking in terms of housework, loading the dishwasher, cooking.’

Once again, I adjusted my image of his wife. She obviously wasn’t too ill to do housework. ‘This is more of a going-out dress,’ I said. ‘Does she get to go out much, your wife?’

‘She does when she can. She’s got two friends about the same age as herself, Mercia and Betty, and they like their classes. University of the Third Age, have you heard of that? No? A lifetime of knowledge and a wealth of experience. Tai chi, watercolours. They had an exhibition in the library.’

‘This floral dress is by Chloé. It’s a bit looser in style; it’s a relaxed fit. It’s great that she gets out. Do you paint, too?’

Mr Aston laughed appreciatively. ‘No, I don’t. I haven’t got an artist’s eye. The women don’t want us hanging around with them; although Betty plays golf sometimes when the weather’s fine. Golf is my hobby; although I haven’t much of a golfer’s eye, either. They’ve been good friends to Enid. What other frocks have you got there?’

‘This is a beautiful silk jersey by DKNY.’

‘Animal print,’ he said doubtfully. ‘I don’t know how Enid would feel about animal print. She might find it a little common.’ He sat on the cream velvet chair, looked at the dresses and took a deep breath. ‘Have you got something a bit more special, with some kind of embellishment? Feathers, ostrich feathers?’ he asked hopefully.

He’d taken me by surprise. ‘You mean a cocktail dress?’ He hadn’t mentioned it in his brief, but this is how it was sometimes, clients had to find out first of all what they didn’t want before they decided what they did want. ‘You don’t think that any of these are suitable for your wife?’

He shook his head. ‘I keep thinking of a frock that feels special,’ he said, his face creased with the difficulty of trying to explain. ‘The kind of frock that’ll give a person a lift. A dress to make the eyes sparkle.’

I liked him. ‘I know exactly what you mean. I’ll put these away for now and bring something more suitable for evening. More champagne?’

Mr Aston held up his glass. He was beginning to relax at last, but I couldn’t help but wonder whether the practical, short-haired Mrs Aston would appreciate a feathery cocktail dress as much as he seemed to think. It was difficult to judge without meeting her personally. I’d never had anyone shop by proxy before.

I carried the dresses out and asked Mario to refresh Mr Aston’s drink while I searched our stock for cocktail dresses and feathers. We had a black feather cape and an ivory ostrich feather bolero and I chose a couple of little chiffon dresses to go with them then headed back to the dressing room.

Mr Aston looked up hopefully, but his face immediately fell.

‘They’re not quite what I had in mind,’ he said, stroking the ostrich feathers wistfully. ‘But they are beautiful, there’s no denying it.’ He sighed deeply.

I felt I’d let him down. ‘From all the things you’ve seen, Mr Aston, is there anything you’d like to look at again?’

‘No … I don’t think so,’ he said wistfully, ‘but I’m very pleased that I came.’

‘Your wife will be disappointed,’ I said. She wasn’t the only one. I was disappointed myself.

‘I’ll relate the experience to her in detail,’ he said, finishing his wine and cold tea and looking around him as though he was memorising it for her.

I didn’t want him to leave yet. I wasn’t used to failing with a client. I always had a sense of what they wanted but, more importantly, under normal circumstances I usually knew fairly quickly what would suit them. And, suddenly, it came to me. And after one hundred minutes together, I suddenly felt in tune with Mr Aston’s wife’s taste.

Don’t get me wrong; I was scrupulously fair about it. It was only when I’d absolutely exhausted all other in-store possibilities that I’d suggested the under-the-counter deal.

I’d recently bought a satin sky-blue dress with a feather trim and a scalloped hem from a charity shop and it was his wife’s size, a 14. It was a playful dress and as I’d passed the window, the beautiful blue had made me smile. I guessed it was from the Sixties and I wondered if Mr Aston was nostalgic for the days of his youth, and whether the dress was a message, a compliment to his wife, Enid. The dress was to say to her: this is how I see you.

I showed him a photograph of it on my phone.

‘Oh, that’s more like it.’ He brightened immediately. ‘I’d like to see that,’ he said.

‘The thing is, it’s from my personal collection,’ I explained, ‘but we could meet up somewhere for you to have a look at it if you’re interested.’

‘When?’

‘This evening, if you’re free?’

‘Here?’

‘Not here but – where would suit you?’

‘St John’s Wood.’

‘Carluccio’s, then?’

And that’s what we did. We met in Carluccio’s.