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5. DHL in-house teams have contributed ......
the solutions design of some of the world's leading brands and enabled to win key contacts.
6. DHL solutions design team offers a wide portfolio of expertise and services, .......
logistics network strategy, transport design, warehouse design and simulation, through .....
operational improvement and inventory analysis.
7. DHL’s international supply chain management solutions are focused .....
helping customers take increased control of international inbound supply chain to maximize the value of international and global sourcing.
8. The management of logistics is concerned .......
the movement and storage of materials and finished products.
12. Retell the text “History and Background of DHL” according to the plan:
A. History and background of DHL.
B. Expansion of DHL to the continents.
C. Major shareholders of DHL.
D. Areas where DHL is the global market leader.
E. World expansion of the largest express and logistics network.
F. Basic steps in the project management of DHL.
SITUATION PRACTICE
13. Make the dialogue: talk with a manager of “DHL” company about the services provided by the company:
Useful language: Answering the phone
Hello, Jonathan Young speaking.
Good morning, DHL.
I’d like to speak to…
One moment, please.
Could I have the sales department, please?
My name’s Marta Blanco.
Marta Blanco speaking......
I’m calling about.........
The reason I’m calling is....
Could you name the main services you are offering?
Could we meet on Monday at 10.30?
How / What about April 10h?
Is 11.15 convenient/OK?
Formal style
Dear Mr. Smith
I would like to…
I would be grateful if you could....
I look forward to hearing....
Could you give me some information about…?
I would appreciate if you can share your thoughts of…
UNIT 3
LOGISTICS TERMS AND ACRONYMS
1. Read the following international words. Define their meanings comparing them to the meanings of the corresponding Russian words:
computer, distribution, form, international, monitoring, national, organization, passive, physical, program, radio, satellite, separation, standards, system, technology, transmission.
2. Complete the table using suitable forms:
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