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Worse than managing things, though, is managing people.
I will never forget my first encounter with a group of my new employees, when I organised for all the DJs to meet up at the local pub for a bonding session. I thought they would be a like-minded bunch to start with; my fellow presenters in a world full of padded walls, soundproof glass and overblown egos. In contrast to other stations – where off air, the DJs barely ever see or speak to each other – I was determined that at my radio station things would be different. We would be one big happy family, like the Monkees on telly, or the Beatles in A Hard Day’s Night. I thought a regular get together would give my guys a voice, a feeling of inclusiveness – nothing too cute or touchy-feely, merely a line of communication to each other and to me, their boss. I thought the best plan would be to organise a lunchtime meeting in a pub round the corner from the studio.
Wrong!
The morning meeting I had across town that day overran and, as a result, I found myself having to sprint the mile or so back to base to make it on time for our DJ summit. I eventually arrived at the pub a few minutes after one o’clock, puffed out and red in the face but nonetheless excited about the prospect of meeting my elite guard all together for the first time. I was looking forward to a few beers and getting down to the business of encouraging the guys to spring forth their opinions and visions for our future together.
Wrong! Again.
There they were, my all-star line-up, stood somewhat lacklustre to say the least, at the bar, barely saying a word to each other.
What on earth were they thinking? Did they have it in their minds that I was going to fire them on the spot?
Looking back, perhaps they did. Perhaps it was exactly that, their lack of cheery chat may well have been terror-induced, but they were not to know my motive was one of unification, not suppression.
Already I could sense that this wasn’t going to plan and they were getting the wrong end of the stick. I was definitely one of them but in danger now of being perceived as a potential enemy – as having crossed over to the dark side.
Sure DJs did fall by the wayside as a result of my proprietorship. The management of people is a huge and complicated task and one that takes a very special talent, a talent not to be underrated.
‘Show me the money,’ Tom Cruise famously said in Jerry Maguire. Tom, you were wrong.
‘Show me the manager,’ any day of the week.
TOP 10 CRAZY THINGS TO DO WITH YOUR MONEY (#ulink_1b7416d0-39f0-535b-94df-f63ba148817c)
10 Spend it on people you have never met before
9 Spend it on people you don’t like
8 Spend it on people you suspect don’t like you
7 Spend it on really expensive wine, when everyone is too far gone to appreciate it
6 Spend it on holidays you don’t want to go on
5 Lend it to idiots
4 Invest in businesses run by idiots
3 Play the stock market (the big boys have the rest of us by the balls)
2 Think for one second it can ever buy you happiness
1 Forget how hard you worked to earn it
ULTIMATELY, MY OWNERSHIP OF THE GINGER MEDIA GROUP (GMG) would last no longer than two years, thank God, after which my brief and bizarre run as a rookie media mogul would morph into my becoming a multi-millionaire part-time DJ, with too much time on his hands and a bank account burning a hole in his pocket. Sounds fabulous, doesn’t it?
So why, then, is such coveted good fortune all too often the downfall of the people who come to experience it?
Perhaps it’s something to do with the paradise syndrome – a recognised psychological condition in which people imagine things are too good to be true, and so end up sabotaging them until they return once again to the shitty bad old days.
Was this what happened to me? I suspect it was. But before I get to the part where it all went wrong, let me cut to the chase and tell you how all this money ended up coming my way in the first place.
It was my job as proprietor of GMG, along with my CEO, David Campbell – DC, as I’ve always known him – and my agent Michael, to grow our new business from day one, just as we had promised our investors we would do. We had claimed to be able to at least double the £87 million we had originally paid, within three to five years. If and when this was achieved, we had agreed to sell it again and all retire to the Bahamas – or as it turned out in my case, Guildford.
Our initial plan for the ‘growing’ part was based around building up our already established television and radio business, whilst at the same time diversifying into becoming a more broad-based media company. The internet had just been born, and digital television and radio-broadcast platforms were taking their first steps as toddlers. In short, we were witnessing the beginnings of a communications and technological revolution, and rarely, if ever, had there been a better time for expansion.
GMG’s growth was, however, about to be stunted.
There was a problem, you see, a very simple problem – we were too successful, too quickly, without really doing very much at all. The ratings and revenue from the radio station increased at such an unexpected rate after we had taken over that the business almost immediately doubled and then almost tripled in value. Suddenly there was very little for us to do, over and above turning up for work every day. There was no need to push ourselves, there was no need to look for new opportunities and, most importantly of all, there was no need for us to take any risks.
So what was the problem, you may ask?
Well, it was like this. I had a very ambitious management team consisting of several natural entrepreneurs whose very DNA dictated they had to take any money-making heat they could get their hands on and turn it into a full-blown volcano – whether it was needed or not. Unfortunately at this juncture, because of our premature success in reaching and exceeding all our financial targets, these same guys soon found themselves at direct loggerheads with the boys and girls in our boardroom.
The management wanted to stick to the original brief of expansion, whereas our investors only cared about extracting the added value. As this point had already been reached, the investors understandably didn’t want any further and unnecessary throws of the dice.
Here’s what happened next:
Everyone knew we were worth millions more than just a few months before, maybe even as much as a hundred million more, maybe even more than that. In short, we were very good for credit, almost fireproof. Not surprisingly the management team decided the time was ripe for taking on bigger challenges – like buying a national newspaper for example, specifically the Daily Star.
If you want to make money, never buy a gleaming champion for sale at the top of the market, go instead for a leaky old boat that no one wants or cares about anymore.
The Daily Star was that boat; it was losing money hand over fist, had problems with its printing and distribution, and had become a predictable one-trick pony of gossip, girls and sport done on the cheap. However it was still also enjoying half-decent circulation figures and, with a little love and affection both behind the scenes and on the page, my trusty CEO, DC, reckoned it could be polished up and be back in the black within a year. He had investigated alternative ways of printing and the sharing of distribution facilities to help cut costs, and he and I had even had a clandestine lunch with Piers Morgan who, in principle, had agreed to be our editor.
Our thinking was something along the lines of radio stations being very similar to newspapers in so many ways. Why couldn’t our millions of new listeners become millions of new readers, and vice versa?
As momentum around Project Star gathered pace, the frisson of our second big deal was well and truly in the air – especially when we discovered we could snap up this ailing daily for the knock-down price of just £25 million, a snip at the time for a UK national newspaper title.
Alas, though, it was not to be.
The board rejected our request for permission to buy the Daily Star hands down. We had the deal in the bag, but they were insistent we didn’t need it. Their exact phrase was ‘Why do we need to bet the ranch anymore?’
The board left us in no doubt that they were more than happy with things as they stood. My management team, on the other hand, could not have been less satisfied with the situation. In fact they were about to throw their toys, along with their immense talent, right out of our company pram.
As soon as they were informed of the board’s decision, all three of them – the chief executive officer, the financial officer and the managing director – walked straight out of the building.
I couldn’t believe it.
Here was I, a radio DJ, former newsagent, kiss-o-gram and forklift-truck driver, now alone at the head of a £200 million company with close to two hundred employees and hundreds of thousands of pounds flowing in and out of our accounts on a daily basis.
I needed my boys back and I needed them back bloody quickly. I summoned the board to an emergency meeting scheduled for the second I came off the air the next day.
‘The management feel they can no longer work with you and have left,’ I offered up as a starter.
‘They have what?’ said one of the board.
‘They’ve gone, they’re no longer here, I am on my own and I am just a DJ, I have no idea what really goes on here and we need to get them back.’
‘Oh dear,’ said another member of the board.
‘Precisely,’ I concurred.
‘Well, this is not good, not good at all,’ said a third.
‘I agree wholeheartedly,’ I whimpered. By now they could see I was distressed.
‘What exactly is their issue?’ said the guy who had spoken first.
‘Growing the company is what they do, they identified a perfectly valid opportunity and you have refused point blank to support them.’
The board were sympathetic to their case but immovable when it came to taking any risk. I have to say they had a perfectly sound argument and one with which I was finding it very difficult to disagree. However, I still had a problem.
‘That may be the case,’ I bleated, increasingly desperate, ‘but I don’t know if you’ve noticed, I am on my own on this side of the table and all our employees are about to arrive at work and wonder where the hell the three blokes who run this place have disappeared to.’
‘So what do you want us to do?’ said the first one.
I hadn’t actually thought about the answer to this question. I just presumed the board would know what to do. I opened my mouth and hoped something half-sensible might come out.
‘You need to reassure them that it’s because of their efforts that we find ourselves in the position of having to do nothing.’ So far so good. ‘And then you need to tell them how good they are and … er … give them some more money.’
I have no idea where this last bit came from.
‘You want us to give the management a bonus for walking out?’
I wasn’t sure if I did or not but I wasn’t about to stop now.
‘Yes, more money, they’re businessmen after all, that’s what they’re about. We need to get them back in the door and re-incentivise them at the same time. A cheque each is the only way.’
Now this, dear friends, is me being extremely bad at business but extremely good at selling. Let’s face it, this was a terrible idea. People often say what a great businessman I am but there is nothing further from the truth. I am many things, but I am not, never have been and never will be a great businessman.
Although the management had an almost justifiable beef, there’s no way they should have deserted me in the first place, let alone been rewarded for doing so.
Indeed, when I foolishly tried a similar stunt a couple of years down the line, the whole episode ended up costing me £13 million and I didn’t work for the next three years.
But I must have been very convincing on the day because the board actually agreed to my suggestion, authorising me to dish out some new share options in the direction of my management team – if they deigned to return to work, that is.
I skipped off to the restaurant where they were waiting, happy to be the bearer of good news and confident they would see sense.
When I turned up they looked like three naughty schoolboys hoping to high heaven they weren’t going to get caned. If I’m totally honest, they looked like they thought they might be about to get fired. I suspect that they’d had time to reflect on their impetuousness and were perhaps beginning to think better of it. No need, though, for I only brought glad tidings of great joy.
‘You are all bonused up and back in business’, I declared to three visibly relieved and frankly somewhat surprised faces.
I only wish someone had been able to say the same to me later when, as I’ve said, I tried a similar stunt, but there I go, jumping the gun again.
Now, houses next and how to buy a really big one that you definitely can’t afford.
TOP 10 MUST HAVES WHEN I BUILT MY DREAM HOUSE (#ulink_262e9403-9da3-579c-89ea-a273aa6097b0)
10 Helipad
9 Trout lake
8 Hot tub (wooden – outdoor)
7 Village shop in the kitchen
6 Library
5 Waterfall in the library
4 Identical replica of my local pub
3 Steam room
2 Cinema
1 Space
WITH THE ROCK-STAR LIFESTYLE COMES THE ROCK-STAR MANSION and all that goes with it. It’s all so unoriginal, I know, but nobody teaches you how to be rich and I fell for every cliché in the book.
I’d been looking for a place ‘out of town’, as they say, for a year or two and as the millennium was looming I still hadn’t seen anything that remotely took my fancy. Not for want of trying, I might add, as I spent most weekends viewing properties from the east coast of Kent all the way down to the sand dunes of Dorset.
If there was a big house with land for sale, I wanted to see it. I looked at castles, farms, lighthouses, windmills – I even looked at one place that had its own airstrip where the chap who owned it said I could have his Fokker thrown in for free!
So far, though, for one reason or another, nowhere had quite clicked. In fact it was getting to the point where I had just about exhausted all combinations of commutable counties and different types of dwellings therein. I needed something to happen to help me change my mindset, and it did, on a skiing holiday to Whistler in Canada, of all places.
This holiday was a freebie and, like most freebies, was probably more trouble than it was worth. After all who would travel several thousand miles to another continent for a skiing holiday that lasted just four days? Me and my old pal Johnny Boy Revell, that’s who. We were both from council estates and still hadn’t quite got over the fact that people were willing to give us stuff for free.
We almost felt like we had to go, despite the immense jetlag and the fact that by now we were both well off enough to pay for ourselves to go first class practically anywhere in the world. But a bargain was a bargain and so off we trotted deep into the snowy peaks of the Canadian Rockies.
Barely able to keep our eyes open when we arrived, we just about managed to hire a Chevrolet Silverado 4x4 pickup truck, throw our gear in the back and get on our way. We were soon to discover there are some things that can blow the cobwebs of jetlag clean out of the water.
Almost the second we hit the mountain road we became overwhelmed by what lay before us. In less than half an hour we were in a wilderness of calm and serenity, a world away from the hubbub of the tempestuous media rat race. There really was nothing but a blanket of white for as far as our tired eyes could see. Truly spellbinding.
As we continued on our way, we passed countless expanses of icy blue water, one of which was so breath-takingly beautiful we just had to stop, get out and stare at it for a few minutes.
As the wonder of the Rockies continued to astound, a newfound sense of peace slowly began washing over the pair of us but, where I was concerned, I could also feel a slight trace of anger beginning to gnaw at its heels.
‘Where is this anger coming from?’ I thought. ‘This isn’t right, I was about to be really content. Please leave me alone.’
But it wasn’t going anywhere. It wanted a word.
‘Why on earth haven’t you sorted out a house in the country back in the UK yet?’ it snorted. ‘You spend every weekend cooped up in your flat in London crawling from one ugly watering hole to the next when you could be out and about feeling the way you do now. You have the money, go get a life!’
I had to concede this anger had a point. I made a private deal with it to do two things when I returned back home.
1. I would buy a Chevrolet Silverado 4x4.
